LearnRift is committed to addressing every concern raised by our users in a fair and timely manner. This page describes how you can raise a grievance and how we respond.
When to use this page
- Complaints about content on the Platform (objectionable, infringing, unlawful).
- Privacy concerns — including data access, correction, or deletion requests.
- Disputes about refunds, payments, or course access not resolved by ordinary support.
- Reports under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Grievance Officer
Designated Officer
Grievance Officer
LearnRift
Bengaluru, Karnataka, India
What to include
- Your full name and the email address linked to your account.
- A clear description of the grievance, with dates and the people / content involved.
- Any relevant URLs, course IDs, transaction IDs, or screenshots.
- The outcome you are looking for.
- A statement that the information provided is accurate to the best of your knowledge.
Response timelines
- Acknowledgement: within 24 hours of receipt.
- Resolution: within 15 days for most grievances, and within 72 hours for take-down requests concerning content that is unlawful on its face (per Rule 3(2)(b) of the Intermediary Rules).
- Privacy requests under the DPDP Act, 2023 are addressed within statutory timelines.
Escalation
If you are not satisfied with the resolution, you may write to grievance@learnrift.site with “ESCALATION” in the subject line and a copy of the original ticket. We will route the matter to a senior team member.
You may also approach the Grievance Appellate Committee constituted under Section 79 of the Information Technology Act, 2000 if your concern is not resolved within the prescribed timelines.